Peaks is looking for German speaking Customer Care talents! 

Can you perfectly assess any social situation? Do you empathize well with others? Are you a strong communicator who speaks fluent German? Whether it’s via chat, email, Facebook, Twitter or telephone: you know how to find the right tone for every medium and every user. Is this you?? Well then, please, keep reading. There’s a big chance you and Peaks are a perfect match! Let us introduce ourselves first.

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We’re Peaks, an innovative Dutch scale-up. Our app launched in November 2017 and ever since, it’s made investing accessible and fun, for anyone. We work with more than forty colleagues, who all have the ambition to conquer not only the Dutch market, but also the rest of Europe. Our first goal? Germany. That’s why we need you: an enthusiastic, social person who will help us  keep our German customers well informed and satisfied. How? By delivering the very best service. 

What are you going to do?

As a Customer Care Talent you are the first point of contact for our users. It’s important therefore that you truly enjoy helping customers, and that it comes naturally. Don’t expect boring scripts, tiresome sales pitches or calls all day long. You can do much more than that! You see where services and processes can be improved and want nothing less than the best for our users and for Peaks. Everyday you’ll learn something new and transfer this knowledge to our customers. And we’ll learn from you as well, as we are open to all your findings and ideas. 

Don’t worry: you’re not going to do all this on your own. Coen and Sharonna, who are jointly responsible for the Customer Care branch of our company, will guide you. And of course you’ll work together with our other Customer Care Talents! 

We will probably like you a lot if you:

  • Speak fluent German (and English)
  • Are a student(or you just graduated)
  • Are eager to learn (we don’t ask for a minimum work experience)
  • Are a real go-getter, take initiative and work fast
  • Are naturally curious 

It’s a big bonus if you also:

  • Are the first to know about new apps and digital developments
  • Have some knowledge about investing 
  • Speak Dutch
  • Stay on Friday afternoon for beer and bitterballen

What we offer:

  • A flexible job (12-20 hours)
  • The chance to be part of our fast-growing Amsterdam based scale-up
  • Space for coming up with and implementing new ideas
  • The opportunity to join our talented team with Dutch and international colleagues
  • A vibrant culture with bootcamp, yoga class, a gaming corner and loads of social activities
  • And of course: money!! (€ 11.00 per hour)

Still reading and think you’re perfect for this job? Send your motivation with CV with the subject line “Customer Care Talent” to Sharonna Veenhof via Questions about the vacancy? Sharonna is also there for you. 

P.S. Do you have a friend/family member/football team mate/neighbour who fits the profile as well? We are looking for more than one German Customer Care Talent, so invite them to send their motivation and CV as well!

We don’t appreciate acquisition by third parties on these vacancies. 🙂